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Privacy Policy

What This Privacy Policy Covers
This Privacy Policy ("Policy") covers how the Central Florida Regional Transportation Authority d/b/a LYNX (hereinafter, "LYNX") treats personal information that it collects and receives from you during your use of the website ("Site").  For the terms and conditions under which you may enjoy access to this website, click here: TERMS.  Personal information is information about you or your clients that is personally identifiable like name, address, e-mail address, or phone number, and that is not otherwise publicly available. Such information can include information related to your past use of LYNX products and services. This Policy does not apply to the practices of companies that LYNX does not own or control, or to people that LYNX does not employ or manage. 

Florida Public Records Law, Chapter 119, Florida Statutes
The Florida Public Records Law, Fla. Stat. § 119.01 et seq. sets forth Florida's policy regarding the access to state public records. "It is the policy of this state that all state, county, and municipal records are open for personal inspection and copying by any person. Providing access to public records is a duty of each agency." Fla. Stat. § 119.01.  "Every person who has custody of a public record shall permit the record to be inspected and copied by any person desiring to do so, at any reasonable time, under reasonable conditions, and under supervision by the custodian of the public records." Fla. Stat. § 119.07

For instructions on how to request public records from LYNX, click here: INSTRUCTIONS.
To access an on-line request form for Public Records Request Form, click here:  FORM.

Public Records Notice
NOTICE: E-MAIL ADDRESSES ARE PUBLIC RECORDS. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity.  Please be further advised that any written communication received by LYNX is also a public record under Florida law and is subject to being released pursuant to a public records request. If you would like to contact LYNX for more information regarding this notice, please fax the Public Records Office at 407-254-6137 or via e-mail at:
Collection of Personal Information
When you engage in activities on this Site, you may be asked to provide certain information about yourself by filling out and submitting an online form. Your visit to this Site is voluntary and it is completely optional for you to engage in these activities.  Depending upon the activity, some of the information that we ask you to provide may be identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity on-line. Accordingly, you will need to use a non-web based option for transacting that business with LYNX.
How Your Personal Information is Used
LYNX collects your information in order to record and support your participation in the activities that you select on the Site.  Information that you provide to LYNX may also be used as part of our efforts to keep you informed about standards, requirements or service changes, or other services offered by LYNX.  All information collected will be shared only as required by municipal, state or federal law.
Protection of Your Personal Information
LYNX recognizes and appreciates the importance of responsible use of information collected on this Site.  We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. In addition, we have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.  While information may be saved for a designated period of time in order to comply with the state of Florida's archiving policies, information will not be disclosed to third parties or other government agencies, unless required by municipal, state or federal law.
Use of Cookies
When you visit this Site, you can surf the Site anonymously and access information without revealing your identity. In order to improve our Site, we may use "cookies" to assist your visit. A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave the cookie to you. A cookie can function as your identification card, recording your passwords, purchases and preferences. However, cookies cannot be used to deliver viruses to your computer nor can cookies be executed as code.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.  For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies may not be able to access those pages requiring cookies. While certain web pages use cookies to assist your visit to the Site, and while our web servers automatically log the IP address of your computer, this information does not identify you personally, and you remain anonymous unless you have otherwise provided personal information to LYNX.
User Accounts
When registering to use a feature of this Site requiring a private user account, it is solely your responsibility to keep your private account information, such as username and password secure. You must not disclose your private account information to anyone except other authorized persons. LYNX will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
When you set up a private user account, you are entirely liable for all activities conducted through YOUR ACCOUNT. You agree to immediately notify LYNX of any unauthorized use of your account or any breach of security.  Please remember to sign out of your account and close your browser window whenever you have finished your work.
Changes to this Privacy Policy
LYNX may update this Policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary e-mail address specified in your LYNX user account or by placing a prominent notice on our Site.

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