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Americans with Disabilities Act (ADA)

The 1990 Americans with Disabilities Act (the "ADA"), as amended, and Section 504 of the Rehabilitation Act of 1973, as amended, are the civil rights statutes that provide individuals with disabilities equal access to employment, education, state and local government programs and services, businesses, telecommunications and public transportation. The regulations implementing these statutes recently have been amended to provide specifically that transportation entities, such as LYNX, are required to make reasonable accommodations/ modifications with regard to their policies, practices, and procedures to avoid discrimination and to ensure that their programs are accessible to individuals with disabilities. This includes the creation of a procedure whereby customers may submit complaints to suggest ways in which transportation entities may improve their service to ensure equal access for all individuals.

Notice under the Americans with Disabilities ACT (ADA)

The Central Florida Transportation Authority, d/b/a LYNX, is committed to providing quality service to all of our customers and does not tolerate discrimination against individuals with disabilities who participate in its services, programs, or activities. We have worked to make our public transit system increasingly accessible to members of our community who have physical or cognitive disabilities.

Generally, upon request, LYNX will, provide appropriate aids and services leading to effective communication for eligible persons with disabilities so they may participate equally in LYNX' programs, services, and activities. LYNX will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Please note, however, that the ADA does not require LYNX to take any action that would fundamentally alter the nature of its programs or services or impose any undue financial or administrative burden.

Any individual who believes that he or she has been denied the benefits of, excluded from participation in, or subject to discrimination on the basis of their disability may file a formal complaint with LYNX. The ADA Complaint Form should be sent by mail or email to:

Central Florida Regional Transportation Authority d/b/a LYNX
Attn: Amber Johnson – EEO/Civil Rights Compliance Administrator
455 N. Garland Ave.
Orlando, FL 32801
Phone: 407-254-6171

LYNX is committed to operating safe, accessible and, efficient public transportation to all people including people with disabilities. In accordance with the United States Department of Transportation's Final Rule to 49 CFR Parts 27 and 37, LYNX is committed to making reasonable accommodations/modifications to policies, practices, procedures and ensure access to all LYNX services.

Reasonable accommodations/modifications can include accessible materials; helping passengers insert money into fare boxes; allowing passengers to eat, drink or take medicine aboard a transit vehicle to avoid a medical problem; allow passengers to board a bus at a short, but safe distance from an inaccessible stop; and permitting passengers to board separately from their mobility devices when the passenger can control the movement of the device.

Passengers may request accommodation/modifications in advance or at the time they are needed. The request should be as specific as possible and include information on why the accommodation/modification is needed in order to allow the individual to use LYNX services. LYNX will make every effort to communicate, verbally or in writing, determinations on requests for accommodations/modifications in advance of when the service will be needed.

To request information in any of these formats or for a reasonable accommodation click here to input your request.

Complaint Procedure under the Americans with Disabilities Act

This procedure hereby is established to meet the requirements of the Americans with Disabilities Act Of 1990 (the "ADA"), as amended. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in LYNX' provision of its services, activities, programs, or benefits.

The Complaint should be in writing and contain information about the alleged discrimination such as the name, address, and phone number of complainant; and the location, date, and description of the alleged discrimination. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint by LYNX Compliance Staff, will be made available for persons with disabilities upon request. Tape recording of complaints will be done only with the consent of all parties involved in the recording.

The complaint should be submitted by the complainant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation to:

Central Florida Regional Transportation Authority d/b/a LYNX
Attn: Amber Johnson – EEO/Civil Rights Compliance Administrator
455 N. Garland Ave.
Orlando, FL 32801
Phone: 407-254-6171

Generally, not later than ten (10) calendar days after receipt of the complaint, the EEO Officer or his or her designee will provide an acknowledgment to the Complainant to confirm receipt of the complaint, and may also request additional information. A response to the complaint, which may suggest a possible resolution, will be provided following the EEO Officer’s (or his or her designee) investigation of the allegations. The response will be provided within a reasonable period of time, generally not later than 90 days.

Click here to download Complaint Form

Before completing this form, please read the LYNX Title VI Complaint Procedures located on the LYNX website at or by visiting our office. The following information is necessary and required to assist in processing your complaint. If you require assistance in completing this form, please contact us at (407) 254-6171. Complaints must be filed within 180 calendar days after the date alleged discrimination occurred.

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Section II

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