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LYNX has resumed operating a normal schedule as of May 11. To follow what we are doing to protect you visit the coronavirus information page.   Learn more

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COVID-19 Information


May 7, 2020

LYNX is considered an essential service to the community. It is our responsibility to provide passengers access to hospitals, medical facilities and other essential locations around the region. We are encouraging customers that if they are sick or travel isn't essential to please stay home and not ride LYNX. 

The latest information on what we are doing can be found on this page.

You can also get up-to-date notices from our funding partners here: 
City of Orlando
Orange County
Osceola County
Seminole County
State of Florida

DETOURS

Update: April 3, 2020 at 1:30 p.m.
The University of Central Florida SuperStop will be closed temporarily. The following bus routes will be on detour until further notice:

Update: March 25, 2020 at 3:30 p.m.
The following bus routes will be on detour until further notice:

WHAT WE ARE DOING

LYNX is monitoring the coronavirus. Here is what we are doing to protect you.

  • Capacity on our buses is being limited. Passengers are encouraged to take seats away from our operator and other passengers in accordance with CDC guidelines on physical distancing. Seats have been marked to provide this guidance.
  • Careful disinfecting of each bus using CDC-recommended disinfecting chemicals is being performed.  Touch surfaces are being wiped down regularly, and spray procedures are being utilized. Certify that 100% of our buses are disinfected every day.
  • All facilities are undergoing enhanced cleaning and sanitizing several times per day.
  • Bus cards have been placed on each bus to inform passengers of appropriate measures, as recommended by CDC, for social distancing.
  • We are working with our partners and vendors to ensure they are following recommended guidelines to keep our passengers and employees safe.
  • Please remember frequent and effective hand washing is highly recommended by the CDC.

For more info contact Customer Service: 407.841.LYNX (5969)

Hearing Impaired TDD Customers: 711 Florida Relay Service. www.golynx.com

For the latest on the coronavirus please visit cdc.gov/COVID19

WHAT YOU CAN DO

Coronavirus (COVID-19) Prevention Information from the CDC

  • Practice Social Distancing Avoid close contact with people who are sick. Give six feet of space from others. Stay home if you are sick, except to get medical care.
  • Wash Hands Often with soap and water for 20 seconds or use hand sanitizer (at least 60% alcohol) if soap and water is not readily available.
  • Do Not Touch Your Face and cover all coughs and sneezes with a tissue or your sleeve.
  • Clean And Disinfect commonly touched areas (doorknobs, surfaces etc.).

For more information: www.cdc.gov/COVID19

Flyer: English and Spanish

FARE REFUND

To support public safety and social distancing best practices in response to COVID-19, LYNX went fare-free on March 30. To help those out with active passes we will be offering a one-time credit for any remaining days left on your active 7- or 30-Day pass including PawPass, based on when the pass was last used.

Am I eligible?

Customers with an active 7- or 30-Day pass or PawPass are eligible to receive a prorated credit for any remaining days, based on when the pass was last used.

For example:
An active 30-Day pass with less than eight days used will receive a new 30-Day pass.

An active 7-Day pass used four days used will receive three All-Day passes equivalent to the remaining days.

How do I receive my credit?

You can send an email or questions to refunds@golynx.com with the following required information no later than April 15, 2020:

  • Fare card holder’s name,
  • Type of pass (7- or 30-Day) in which a credit is being requested.
  • Pass number. 

Tickets by Mail:
LYNX Finance
Attn: Passes By Mail
455 N. Garland Ave.
Orlando Fl., 32801

You must include the pass for which a credit is being requested.

Tickets also may be exchanged at the customer service window. You must bring the pass for which a credit is being requested.

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