Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.
CENTRAL FLORIDA REGIONAL TRANSPORTATION AUTHORITY (LYNX) TITLE VI POLICY STATEMENT AND PUBLIC NOTICE OF RIGHTS
As a provider of public transportation whose employees have extensive daily contact with the public, the Central Florida Regional Transportation Authority d.b.a. LYNX, recognizes its responsibility to the community it serves and is committed to a policy of non-discrimination. It is LYNX' policy that we work to ensure non-discriminatory transportation in support of our service philosophy to enhance the lives of our customers daily with pride, passion, and performance, as well as, the organizational mission to link our community by providing quality mobility options with innovation, integrity, and teamwork.
Title VI of the Civil Rights Act of 1964, prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance”.
The Environmental Justice component of Title VI guarantees fair treatment for all people and allows LYNX to identify and address, as appropriate disproportionate and adverse effects of its program, policies, and activities on minority and low-income populations.
The three fundamental Environmental Justice concepts are to:
- Avoid, minimize, or mitigate disproportionately high and adverse human health or environmental effects, including social and economic effects, on minority and low-income populations.
- Ensure the full and fair participation by all potentially affected communities in the transportation decision-making process.
- To prevent a denial of, reduction in, or significant delay in the receipt of benefits by minority and low-income populations.
Desna Hunte, Compliance Manager, has been designated as the LYNX’ Civil Rights Officer responsible for civil rights compliance and monitoring to ensure non-discriminatory provision of transit services and programs. However, along with the Chief Executive Officer, All Directors, Managers and their staff share in the responsibility for making LYNX’ Title VI program a success. Implementation of the Title VI Program is given the same priority as compliance with all other legal obligations incurred by LYNX in its financial assistance agreements with DOT.
To request a copy of the agency’s Title VI program contact LYNX. Any person who believes that they have been denied a benefit, excluded from participation in, discriminated against under Title VI has the right to file a formal complaint in writing to Manager of Compliance, responsible for civil rights compliance and monitoring to ensure- non discriminatory provision of transit services and programs.
File your formal complaint in writing to: Desna Hunte, Manager of Compliance, 455 N. Garland Avenue, Orlando, Florida 32801 or by calling (407) 254-6117. Please be sure to include your name, address and how to contact you (phone number, email address etc.) Complaints are documented in the Active Citizen Response System (ACR), logged and tracked for investigation. Once the investigation is completed, the customer is notified of the outcome of the investigation.
Individuals and organizations may file a complaint with the Federal Transit Administration’s Office of Civil Rights by obtaining the complaint form from: http://www.fta.dot.gov/civilrights/title6/civil_rights_5104.html
Edward L. Johnson, Chief Executive Officer
As a recipient of federal financial assistance, the Central Florida Transportation Authority d/b/a LYNX has in place the following Title VI complaint procedure.
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Central Florida Regional Transportation Authority (hereinafter referred to as "the Authority") may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form. The Authority investigates complaints received no more than 180 days after the alleged incident. The Authority will process complaints that are complete.
Once the complaint is received, the Authority will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
The Authority has 30 days to investigate the complaint. If more information is needed to resolve the case, the Authority may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, the Authority can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Click Here to download Complaint Form
Notifying the Public of Rights under Title VI
The Central Florida Regional Transportation Authority D/B/A LYNX
- LYNX operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with LYNX.
- For more information on LYNX’s civil rights program, and the procedures to file a complaint, contact 407-841-2279 ext. 6117, email Title6officer@golynx.com, or visit our administrative office at 455 N. Garland Avenue, Orlando, Florida 32801. For more information, visit www.golynx.com.
- Inquiries or complaints related to Title VI may be sent in writing to LYNX Title VI Officer, 455 N. Garland Avenue, Orlando, Florida 32801.
- A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.
- If information is needed in another language, contact 407-841-2279.
Notificando al Público de los Derechos Bajo el Título VI
The Central Florida Regional Transportation Authority D/B/A LYNX
- LYNX opera sus programas y servicios sin distinción de raza, color y origen nacional de acuerdo con el título VI de los Civil Rights Act. Cualquier persona que cree que él o ella ha sido agraviado por cualquier práctica discriminatoria ilegal bajo el título VI puede presentar una queja con LYNX.
- Para más información sobre el programa derechos civiles de LYNX y los procedimientos para presentar una queja, contáctenos al 407-841-2279 ext. 6117, ó escribanos a nuestro correo electrónico Title6officer@golynx.com , ó visite nuestra oficina administrativa en 455 N. Garland Avenue, Orlando, Florida 32801. Para más información, visite nuestra página informática www.golynx.com.
- Preguntas o quejas relacionadas con título VI pueden enviarse por escrito al LYNX Title VI Officer, 455 N. Garland Avenue, Orlando, Florida 32801.
- Se puede reclamar directamente con la Administración Federal de Tránsito una queja a la oficina de derechos civiles, atención: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.
- Si se necesita información en otro idioma, comuníquese al 407-841-2279.