Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.


As a provider of public Transportation whose employees have extensive daily contact with the public, The Central Florida Regional Transportation Authority d.b.a. LYNX recognizes its responsibility to the community it serves and is committed to a policy of non-discrimination. It is LYNX’ policy that we work to ensure non-discriminatory transportation in support of our service philosophy to enhance the lives of our customers daily with pride passion and performance as well as the organizational mission to link our community by providing quality mobility options with innovation, integrity and teamwork.

The Environmental Justice component of Title VI guarantees fair treatment for all people and provides for LYNX to identify and address, as appropriate disproportionately and adverse effects of its program, policies, and activities on minority and low-income populations, such as undertaking reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful access to the programs, services and information LYNX provides.

The three fundamental Environmental Justice concepts are to:

  1. Avoid, minimize, or mitigate disproportionately high and adverse human health or environmental effects, including social and economic effects, on minority and low-income populations.
  2. Ensure the full and fair participation by all potentially affected communities in the transportation decision-making process.
  3. Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-income populations.

Desna Hunte, Compliance Manager, has been designated as the LYNX’ Civil Rights Officer responsible for civil rights compliance and monitoring to ensure non-discriminatory provision of transit services and programs. However, along with the Chief Executive Officer, All Directors, Managers and their staff share in the responsibility for making LYNX’ Title VI program a success. Implementation of the Title VI Program is given the same priority as compliance with all other legal obligations incurred by LYNX in its financial assistance agreements with DOT.

To request a copy of the agency’s Title VI program contact LYNX.  Any person who believes that they have been denied a benefit, excluded from participation in, discriminated against under Title VI has the right to file a formal complaint in writing to Manager of Compliance, responsible for civil rights compliance and monitoring to ensure- non discriminatory provision of transit services and programs. 

File your formal complaint in writing to: Desna Hunte, Manager of Compliance, 455 N. Garland Avenue, Orlando, Florida  32801 or by calling (407) 254-6117. Please be sure to include your name, address and how to contact you (phone number, email address etc.) Complaints are documented in the Active Citizen Response System (ACR), logged and tracked for investigation. Once the investigation is completed, the customer is notified of the outcome of the investigation. 

Individuals and organizations may file a complaint with the Federal Transit Administration’s Office of Civil Rights by obtaining the complaint form from: http://www.fta.dot.gov/civilrights/title6/civil_rights_5104.html

John M. Lewis, Jr., Chief Executive Officer

As a recipient of federal financial assistance, the Central Florida Transportation Authority d/b/a LYNX has in place the following Title VI complaint procedure.

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Central Florida Regional Transportation Authority (hereinafter referred to as "the Authority") may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form. The Authority investigates complaints received no more than 180 days after the alleged incident. The Authority will process complaints that are complete.

Once the complaint is received, the Authority will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

The Authority has 30 days to investigate the complaint. If more information is needed to resolve the case, the Authority may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, the Authority can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

Click Here to download Complaint Form

Before completing this form, please read the LYNX Title VI Complaint Procedures located on the LYNX website at www.golynx.com or by visiting our office. The following information is necessary and required to assist in processing your complaint. If you require assistance in completing this form, please contact us at (407) 254-6117. Complaints must be filed within 180 calendar days after the date alleged discrimination occurred.

Section I

Section II

*If you answered "yes" to this question, go to Section III.
Section III

Section IV

Please provide information about a contact person at the agency/court where the complaint was filed.
Section V