Program Eligibility

ACCESS LYNX provides transportation under various programs. Eligibility requirements vary by program. Program determination is based on verification of the written application and may also include professional verification and an in-person functional assessment. Your cooperation and flexibility will allow ACCESS LYNX to better serve you.

  • Americans with Disabilities Act
  • Medicaid Non-Emergency
  • Transportation Disadvantaged

The Americans with Disabilities Act (ADA) of 1990 requires any public transportation system operating fixed route bus service to provide accessible transportation for disabled individuals by making all fixed route vehicles accessible to persons with disabilities and providing complementary ADA paratransit services for persons who are prevented from using the accessible fixed route service due to a disability. LYNX provides ADA paratransit services in accordance with the Code of Federal Regulations, Title 49, Part 37. ADA services are an unfunded federal mandate paid for by our local funding partners.

Program Guidelines

Fares

Trips where both the origin and destination fall within three-quarters of a mile of a fixed route bus alignment will have a fare of $4 per one-way passenger trip.

Trips where either the origin, destination, or both are outside of three-quarters of a mile of a fixed route bus alignment will have a fare of $7 per one-way passenger trip.

The reservationist will be able to tell you the fare for each trip when you make your reservation.

Children

There is no age limit for ADA eligibility. However, minors must be accompanied by an adult.

Additional Passengers

A Personal Care Attendant (PCA) is a person designated or employed specifically to help the eligible ACCESS LYNX customer meet their personal needs. One PCA may travel with an eligible ACCESS LYNX customer at no charge. Eligible ACCESS LYNX customers must be pre-registered as needing a PCA.

A Companion is a person who travels with an eligible ACCESS LYNX customer but not in a care taking mode. Eligible ACCESS LYNX customers may travel with companions on a space available basis. Each companion will be charged the same fare as the eligible ACCESS LYNX customer.

Additional passengers must be traveling with the eligible ACCESS LYNX customer and have the same origin and destination.

Visitors

Customers that are ADA eligible with another transit provider may use ACCESS LYNX by providing documentation of their eligibility status prior to needing to travel. This same right applies to ACCESS LYNX customers traveling to other communities that offer complementary paratransit services.

Visitors who register with ADA providers may travel for any combination of 21 days during any 365-day period, beginning with the visitor’s first use of the service during such 365-day period.

For more information, see our Visitors Information page.

Passenger Coverage

ADA paratransit services are provided to both ambulatory and wheelchair customers. Please note wheelchair passenger limitations.

Service Area

Federal regulations require ACCESS LYNX to provide service when both the origin and destination of each trip is within three-quarters of a mile of a fixed route bus alignment. Our local jurisdictions have agreed to provide the additional funding required to provide ADA services to all origins and destinations within the three county service area of Orange, Osceola, and Seminole Counties.

No trips are provided to origins or destinations outside of Orange, Osceola, and Seminole Counties.



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Central Florida Regional Transportation Authority
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