LYNX Adopting Mobility Management Service Model for ACCESS LYNX Program Improvements

November 28, 2017

LYNX will be changing the way ACCESS LYNX service is delivered effective Dec. 1. The agency will be transitioning to a mobility management model to provide improved travel options and customer service for the ACCESS LYNX program.

Customers will still book their trips online through WebAccess or by calling 407-423-TRIP (8747).

Call center functions will now be performed by LYNX staff for better program management.

For customers who can utilize non-ACCESS LYNX vehicles their trips may be provided by bus, taxi, or transportation network companies.  This will allow LYNX to provide customers the most efficient travel vehicle. Customers will be offered free travel training to learn how to use the program’s new modes of transportation.

Customers will be encouraged to obtain a LYNX ID for reduced fares on buses and NeighborLink. Discounts ticket books are currently available on the new LYNX PawPass mobile payment app where riders can store value in an electronic wallet.

An ACCESS LYNX vehicle tracker app is in development for a 2018 release. This will be similar to the LYNX Bus Tracker app.

A fleet expansion is underway as LYNX has ordered 50 new ACCESS LYNX vehicles scheduled to be delivered in early 2018.