Title VI

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

  • Overview
  • Complaint Procedure
  • Complaint Form


As a provider of public Transportation whose employees have extensive daily contact with the public, The Central Florida Regional Transportation Authority d.b.a. LYNX recognizes its responsibility to the community it serves and is committed to a policy of non-discrimination. It is LYNX’ policy that we work to ensure non-discriminatory transportation in support of our service philosophy to enhance the lives of our customers daily with pride passion and performance as well as the organizational mission to link our community by providing quality mobility options with innovation, integrity and teamwork.

The Environmental Justice component of Title VI guarantees fair treatment for all people and provides for LYNX to identify and address, as appropriate disproportionately and adverse effects of its program, policies, and activities on minority and low-income populations, such as undertaking reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful access to the programs, services and information LYNX provides.

The three fundamental Environmental Justice concepts are to:

  1. Avoid, minimize, or mitigate disproportionately high and adverse human health or environmental effects, including social and economic effects, on minority and low-income populations.
  2. Ensure the full and fair participation by all potentially affected communities in the transportation decision-making process.
  3. Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-income populations.

Desna Hunte, Compliance Manager, has been designated as the LYNX’ Civil Rights Officer responsible for civil rights compliance and monitoring to ensure non-discriminatory provision of transit services and programs. However, along with the Chief Executive Officer, All Directors, Managers and their staff share in the responsibility for making LYNX’ Title VI program a success. Implementation of the Title VI Program is given the same priority as compliance with all other legal obligations incurred by LYNX in its financial assistance agreements with DOT.

To request a copy of the agency’s Title VI program contact LYNX.  Any person who believes that they have been denied a benefit, excluded from participation in, discriminated against under Title VI has the right to file a formal complaint in writing to Manager of Compliance, responsible for civil rights compliance and monitoring to ensure- non discriminatory provision of transit services and programs. 

File your formal complaint in writing to: Desna Hunte, Manager of Compliance, 455 N. Garland Avenue, Orlando, Florida  32801 or by calling (407) 254-6117. Please be sure to include your name, address and how to contact you (phone number, email address etc.) Complaints are documented in the Active Citizen Response System (ACR), logged and tracked for investigation. Once the investigation is completed, the customer is notified of the outcome of the investigation. 

Individuals and organizations may file a complaint with the Federal Transit Administration’s Office of Civil Rights by obtaining the complaint form from: http://www.fta.dot.gov/civilrights/title6/civil_rights_5104.html

John M. Lewis, Jr., Chief Executive Officer

©2011 LYNX
Central Florida Regional Transportation Authority
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