Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving
Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national
origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal
CENTRAL FLORIDA TRANSPORTATION AUTHORITY (LYNX) OBJECTIVES/POLICY STATEMENTS (U.S.C. 2000d) TITLE VI OF THE CIVIL RIGHTS ACT TO ALL
EMPLOYEES AND THE SERVICE COMMUNITY
As a provider of public Transportation whose employees have extensive daily contact with the public, The Central Florida Regional Transportation
Authority d.b.a. LYNX recognizes its responsibility to the community it serves and is committed to a policy of non-discrimination. It is LYNX’
policy that we work to ensure non-discriminatory transportation in support of our service philosophy to enhance the lives of our customers daily
with pride passion and performance as well as the organizational mission to link our community by providing quality mobility options with
innovation, integrity and teamwork.
The Environmental Justice component of Title VI guarantees fair treatment for all people and provides for LYNX to identify and address, as
appropriate disproportionately and adverse effects of its program, policies, and activities on minority and low-income populations, such as
undertaking reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful access to the programs, services and
information LYNX provides.
The three fundamental Environmental Justice concepts are to:
- Avoid, minimize, or mitigate disproportionately high and adverse human health or environmental effects, including social and economic effects,
on minority and low-income populations.
- Ensure the full and fair participation by all potentially affected communities in the transportation decision-making process.
- Prevent a denial, reduction, or significant delay in the receipt of benefits by minority and low-income populations.
Desna Hunte, Compliance Manager, has been designated as the LYNX’ Civil Rights Officer responsible for civil rights compliance and monitoring to
ensure non-discriminatory provision of transit services and programs. However, along with the Chief Executive Officer, All Directors, Managers and
their staff share in the responsibility for making LYNX’ Title VI program a success. Implementation of the Title VI Program is given the same
priority as compliance with all other legal obligations incurred by LYNX in its financial assistance agreements with DOT.
To request a copy of the agency’s Title VI program contact LYNX. Any person who believes that they have been denied a benefit, excluded from
participation in, discriminated against under Title VI has the right to file a formal complaint in writing to Manager of Compliance, responsible
for civil rights compliance and monitoring to ensure- non discriminatory provision of transit services and programs.
File your formal complaint in writing to: Desna Hunte, Manager of Compliance, 455 N. Garland Avenue, Orlando, Florida 32801 or by calling
(407) 254-6117. Please be sure to include your name, address and how to contact you (phone number, email address etc.) Complaints are documented in
the Active Citizen Response System (ACR), logged and tracked for investigation. Once the investigation is completed, the customer is notified of
the outcome of the investigation.
Individuals and organizations may file a complaint with the Federal Transit Administration’s Office of Civil Rights by obtaining the complaint form
John M. Lewis, Jr., Chief Executive Officer
As a recipient of federal financial assistance, the Central Florida Transportation Authority d/b/a LYNX has in place the following Title VI
Any person who believes that they have been denied a benefit, excluded from participation in, discriminated against under Title VI has the right to
file a formal complaint. Such complaint must be filed within 30 calendar days after the date the person believes the discrimination occurred. The
Manager of Compliance is responsible for civil rights compliance and monitoring to ensure-non discriminatory provision of transit services and
Submit written complaints to:
Desna Hunte, Manager of Compliance
455 N. Garland Avenue
Orlando, Florida 32801
1. Complaints can be received via direct phone communication with a customer relation representative, face to face during regular business hours,
via the internet in the form of e-mail, or written correspondence.
2. Complaints submitted in writing shall be signed by the complainant and/or the complainant’s representative. Complaints shall set forth as fully
as possible the facts and circumstances surrounding the alleged discrimination and shall include the following information:
Name, address, and phone number of the Complainant.
A written statement of the complaint , including the following details:
- Basis of complaint (i.e., race, color and national origin).
- The nature of the incident that led the complainant to feel discrimination was a factor.
- A detailed explanation of the alleged discriminatory act(s).
- The date or dates on which the alleged discriminatory event or events occurred.
- If applicable, name(s) of alleged discriminating official(s).
3. All complaints received are documented in the Active Citizen Response System (ACR), logged and tracked for investigation. Once the investigation
is completed, the customer is notified of the outcome of the investigation. If the customer is dissatisfied with the outcome of the investigation,
it will be escalated to the next highest management level within the organization for review.
4. Other agencies (state, local, or federal) where the complaint is also being filed (optional).
5. Complainant’s signature and date.
Click Here to download Complaint Form